The Excelsior, A Luxury Collection Hotel, Florence, Florence - Reviews, Room Options & Prices 2025

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About the Hotel

Piazza Ognissanti 3, Florence, Italy, 50123

“The Westin Excelsior's location made exploring Florence a delight!”view full review

The Westin Excelsior, Florence offers 171 recently renovated rooms near Renaissance churches of Santa Maria Novella and the Duomo. The 5-star property features a glass-enclosed rooftop restaurant with 360-degree city views and a WestinWORKOUT(R) Fitness Studio with Technogym equipment accessible 24/7.

Luxurious Room Amenities

Each Westin room includes a Heavenly Bed(R) with premium bedding, 32-inch plasma TV, and marble bathrooms. Select accommodations feature private terraces overlooking terracotta rooftops.

Panoramic Dining Options

SE·STO on Arno blends retro design with contemporary Italian cuisine, serving lunch and dinner with panoramic views. ORVM bar, with black-and-white marble floors and leather-covered walls, offers Tuscan dishes.

Fitness and Wellness

The Westin Excelsior provides 24/7 fitness facilities with Technogym equipment. Guests can access spa services at the adjacent St. Regis Florence's Iridium Suites Spa by Clarins.

Central City Location

Located 2788.7 ft from Santa Maria Novella station and steps from Parco delle Cascine. Valet parking available from €35-55 daily based on vehicle size.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite Terrace 1 Bedroom Junior Suite 1 King

Max:

2 persons

35 m²

Bed options:

1 King-size bed

Heating

Air conditioning

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Belvedere Suite 1 Bedroom Suite 1 King Arno River view

Max:

2 persons

50 m²

Bed options:

1 King-size bed

Heating

Bathtub

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Premium Guest room 1 King

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Heating

Air conditioning

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Getting around

A guide to all available transportation options

City Centre

Florence600 m

Airports

Peretola (FLR) 6.2 km

Galileo Galilei (PSA) 80.2 km

Train

Florence Santa Maria Novella Railway Station600 m

Bus

Bus stop100 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Rooftop Delights

“I had the pleasure of dining at the rooftop bar during my visit. The views over Florence were amazing. The ambiance was perfect for enjoying a leisurely drink, and the service was attentive without being intrusive. It truly reminded me of a special occasion enjoying the sunset over the city with a beverage in hand.” view full review

Spacious Luxury

“The room I stayed in was incredibly spacious, with a comfortable king-sized bed and elegant furnishings that added to the luxurious atmosphere. I appreciated the thoughtful amenities like a safe, fridge, and a well-maintained TV. It was a pleasure to retreat to such a beautifully appointed space after a day exploring the city.” view full review

Elegance in Design

“The bathroom in my room was excellent with its classic design and modern fixtures. It was well-stocked with special bathroom amenities, made me feel pampered. The large bathtub was perfect for unwinding after a long day, contributing to my overall relaxation during the stay.” view full review

Excellent Entertainment

“The hotel's media entertainment options were great. The large TV in my room offered a variety of programs, great for unwinding in the evenings. I appreciated the overall in-room entertainment experience, making it easy to relax and enjoy a movie after a day of sightseeing.” view full review

General

Non-smoking property
Paid Wi-Fi
Paid off-site car park
Safe deposit box
24-hour reception
Pets allowed (limited amount or weight)
Rooms/ Facilities for disabled
Lift
Electric vehicle charging station
Key card access

Sports & Fitness

Fitness centre

Services

24-hour room service
Housekeeping
Laundry
Dry cleaning
Wake up service

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Children

Paid babysitting/ Child services

Room features

Turndown service

Bathroom

Hair dryer

Room decor

High ceiling

Location

Piazza Ognissanti 3, Florence, Italy, 50123

Map view

Piazza Ognissanti 3, Florence, Italy, 50123

City landmarks

Museum

Gallerie Degli Uffizi

980 m

Bridge

Ponte Vecchio

820 m

Square

Piazza del Duomo

1.0 km

Church

Cathedral of Santa Maria del Fiore

1.1 km

Museum

Galleria dell'Accademia

1.5 km

Square

Piazzale Michelangelo

2.3 km

Square

Piazza della Signoria

970 m

Museum

Palazzo Vecchio

970 m

Museum

Pitti Palace

1.1 km

Market

Mercato Centrale

1.1 km

Church

Basilica of Santa Croce in Florence

1.6 km

Landmark

Campanile di Giotto

990 m

Landmark

The Boboli Gardens

1.3 km

Museum

Bargello National Museum

1.1 km

Museum

Museum of Opera of Saint Maria of Fiore

1.0 km

Museum

Riccardi Medici Palace

1.1 km

Museum

San Marco Museum

1.6 km

Museum

Museo Galileo

1.0 km

Square

Piazza della Repubblica

740 m

Church

Battistero di San Giovanni

920 m

Museum

Medici Chapel

900 m

Church

Church and Museum of Orsanmichele

880 m

Landmark

Loggia dei Lanzi

960 m

Church

Brunelleschi's Dome

1.1 km

Museum

Leonardo da Vinci Interactive Museum

1.4 km

Event hall

Palazzo Degli Affari

960 m

Nearby

Church

Basilica of Santa Maria Novella

390 m

Museum

Strozzi Palace

590 m

Church

Ognissanti Church

90 m

Restaurants

Trattoria dei 13 Gobbi

130 m

Via del Porcellana 9/r

Winter Garden by Caino

70 m

Piazza di Ognissanti 1 C/o The St. Regis Florence

ORVM Bar

90 m

Piazza di Ognissanti 3

Restaurante Il Latini

380 m

Via Dei Palchetti 6/r

La Nicchia Winebar Enoteca Bistrot

140 m

Lungarno Amerigo Vespucci 34/r between Piazza Goldoni and Piazza Ognissanti

Ostaria dei Centopoveri

260 m

Via Palazzuolo 31R Corner Via del Porcellana

Chianineria Trattoria dall'Oste

610 m

Via De' Cerchi 40/R Via Alamanni 3/5 R Firenze

Harry's Bar

150 m

L.no A. Vespucci 22/R

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 1969 reviews

#41 of 431 hotels in Florence based on Tripadvisor

Naomi

United Kingdom, February 2025

7.4/10

I had a fantastic stay at The Westin Excelsior, Florence, where the beautiful views of the Arno River and the luxurious atmosphere made my trip special. The spacious room and comfortable bed were highlights, although I did notice that the walls might not be well-insulated, as I could hear some noise from neighboring rooms. The location was convenient for exploring the city, but the breakfast was quite pricey. Overall, it was a nice experience, and I would highly recommend it.

Rooms

8.0

My room was spacious and beautifully decorated, featuring a stunning chandelier and a lovely river view, though I did experience some noise from the adjacent room.

Service

10.0

The service was really good. The staff, especially the concierges, were friendly and helpful, providing excellent recommendations and handling my requests with grace.

Location

9.0

The hotel's location was perfect, as it was conveniently close to major attractions while still offering a peaceful vibe along the Arno.

Dining

7.0

Breakfast offered a wide variety of delicious options, including an omelet station, but it was a bit on the expensive side.

Facilities

8.0

The facilities were great, with efficient room service and well-maintained public areas, though I did miss having complimentary internet.

Jackson

United Kingdom, January 2025

7.4/10

My stay at The Westin Excelsior, Florence, was quite enjoyable. The hotel boasts a stunning location and offers beautiful views of the Arno River. However, the experience did have a hiccup due to some renovation noise during my visit. Overall, though, the attentive staff and impressive dining options made my stay nice.

Rooms

9.0

The room was spacious and comfortable, featuring elegant furnishings. The magnificent view of the Arno added a romantic touch.

Service

10.0

The staff were incredibly friendly and attentive, going above and beyond to meet my requests, including assistance with reservations.

Location

10.0

The hotel is ideally situated for exploring Florence, with major attractions within a short walk. the beautiful ambiance along the river is truly special.

Dining

9.0

I enjoyed the breakfast variety, particularly the fresh fruit and made-to-order eggs. the dining experience throughout my stay was good.

Facilities

9.0

The hotel's facilities were great, including excellent room service and housekeeping that maintained high cleanliness standards.

Edwin

United Kingdom, January 2025

5.6/10

My stay at The Westin Excelsior in Florence was quite enjoyable, thanks to its beautiful decor and the excellent staff that really went above and beyond. The location couldn't be better, right by the Arno and within walking distance to key sites. However, I did find the internet charges in the room a bit excessive, and while the breakfast was fantastic, it felt a tad overpriced. Overall, it was a nice experience, and I'd definitely recommend it.

Rooms

9.0

The rooms are spacious and elegantly decorated, featuring the signature Westin Heavenly Bed which ensured a comfortable night's sleep. The bathroom was also impressively sized and clean.

Service

10.0

The staff were super friendly and attentive, especially Daria at the front desk who helped with all my requests and made me feel welcomed. Their attention to detail really enhanced my stay.

Location

10.0

The hotel is ideally located along the Arno river, making it a fantastic base for exploring Florence. It's close enough to the main tourist attractions while still being a quiet retreat.

Dining

8.0

The breakfast buffet was impressive, with a variety of fresh options, though the price felt steep at over €30. Cocktails at the rooftop bar were a great treat with stunning views as well.

Facilities

7.0

The presence of multiple coffee and tea stations throughout the hotel was a nice touch. However, I was disappointed that there was no free internet in the rooms, which seemed outdated.

Lily

United Kingdom, December 2024

7.2/10

The Westin Excelsior in Florence is a stunning hotel with spacious rooms and beautiful views of the Arno River, making it an elegant retreat. However, I did find the concierge service to be inconsistent, and some aspects were pricier than expected, like the rooftop terrace. Overall, I enjoyed my stay immensely and appreciated the luxurious atmosphere.

Rooms

10.0

My room was large and beautifully decorated, featuring a lovely two-sink bathroom and a charming balcony overlooking the river. I truly appreciated the spaciousness compared to typical European accommodations.

Service

8.0

While many staff members were friendly and helpful, I found some inconsistency with the concierge service. They were not always as knowledgeable as I had hoped, which slightly detracted from the experience.

Location

10.0

The location was perfect, just a short walk to major attractions like the Ponte Vecchio and Uffizi Gallery, yet still offering a little respite from the busier tourist areas. Being right by the river enhanced the experience.

Dining

8.0

Breakfast was excellent with a wide range of options, though I did find the rooftop bar to be a bit pricey. The quality of food was commendable, but it felt a tad expensive for what I received.

Facilities

9.0

The hotel offered comprehensive facilities, such as room service and a rooftop terrace that was a delight for relaxation, despite the higher prices. The amenities were well-maintained and thoughtful.

Roland

United Kingdom, October 2024

6.8/10

My stay at The Westin Excelsior in Florence was quite nice, marked by a mix of beauty and a few bumps. The hotel itself is stunning, located right along the river with spacious rooms and an impressive breakfast spread. However, one night I experienced quite a bit of noise from the street, which detracted from my comfort. Despite that, the friendly staff and the beautiful views from my room made up for it overall.

Rooms

8.0

The rooms I stayed in were spacious and comfortable, especially the one overlooking the Arno River. The bathrooms were elegantly designed, adding a touch of luxury to my stay.

Service

6.0

The staff were generally friendly and accommodating, though I did find some inconsistency in their responsiveness. However, they handled my complaints effectively and helped me with room changes without issue.

Location

8.0

The hotel is perfectly situated just a short walk from major attractions like the Duomo and Ponte Vecchio, making it an excellent base for exploring Florence. I enjoyed the walkable access to shops and restaurants nearby.

Dining

8.0

Breakfast was wonderful and included a variety of fresh options, including an omelet station. However, I did find it on the pricey side if not included in my rate.

Facilities

8.0

The hotel offered many amenities like room service and a good rooftop terrace with picturesque views. I appreciated the efforts in maintaining high cleanliness standards and the elegance of the hotel's design.

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